Privacy Policy for e IT s

Last Updated: November 2023

1. Who We Are
   e IT Soln Ltd (company number 13485709) ("we," "us," "our") is a data controller responsible for your personal data.
2. The Information We Collect
   We collect and process the following data:

• Personal Identifiers: Name, email address, business address, telephone number.
• Billing Information: Billing address, payment card details (processed securely by our PCI-DSS compliant third-party payment processors).
• Technical Data: IP address, browser type and version, time zone setting, operating system, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website and services.
• Customer Content: Data that you store, process, or transmit through our hosting services. This data is controlled by you, and our processing of it is governed by our Data Processing Addendum (see below).

3. How We Use Your Information (Lawful Basis)
   We use your information for the following purposes:

4. Data Sharing and Disclosures
   We may share your data with:

• Sub-processors: Essential service providers who help us deliver our services (e.g., data centre providers, backup services, email delivery services).
• Professional Advisers: Including lawyers, bankers, auditors, and insurers.
• HM Revenue & Customs, regulators, and other authorities: Where required by law.

We do not sell your personal data to third parties.

5. International Transfers
   We primarily store and process data within the UK and the European Economic Area (EEA). If we transfer data outside the UK/EEA (e.g., to a sub-processor in the US), we will ensure an appropriate legal transfer mechanism is in place, such as the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses, to ensure your data is protected.
6. Data Security
   We have implemented robust security measures, including encryption, firewalls, and access controls, to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.
7. Data Retention
   We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. Customer content stored on our servers will be deleted promptly upon termination of your services.
8. Your Data Protection Rights
   Under UK data protection law, you have rights including:

• Right of access – You have the right to request copies of your personal data.
• Right to rectification – You have the right to request correction of inaccurate data.
• Right to erasure – You have the right to request deletion of your personal data in certain circumstances.
• Right to restrict processing – You have the right to request that we suspend the processing of your personal data.
• Right to data portability – You have the right to request the transfer of your data to another organisation.
• Right to object to processing – You have the right to object to our processing of your personal data in certain circumstances.

To exercise any of these rights, please contact us using the details below.

9. How to Complain
   If you have any concerns about our use of your personal data, you can make a complaint to us at support@eits.dev
   You can also complain to the UK supervisory authority, the Information Commissioner's Office (ICO):
   ICO Website: https://ico.org.uk/make-a-complaint/
   ICO Phone: 0303 123 1113
10. Contact Us
    For any questions about this privacy policy or our data practices, please contact our Data Protection Officer at:
    Email: support@eits.dev